Manly Bike’s return policies.

No "change of mind" returns: Once your order is processed, returns or refunds based solely on change of mind or incorrect selection are not permitted.
Faulty or damaged goods: If an e‑bike is faulty, damaged (not due to misuse), significantly differs from its description, or doesn’t perform as promised—you may be eligible for a repair, replacement, or refund, under Australian Consumer Law.
Return process: You must contact info@manlybikes.com.au within 7 days of delivery or pick-up. Provide your order number, proof of purchase, photos or a video, and a detailed description of the issue. The bike must be unused, in original packaging, with all parts included. Return shipping is your responsibility unless otherwise required by law.

Manly Bike’s free service policies.

Every new e-bike purchase from Manly Bikes comes with a complimentary first service, completely free of charge.

Must be booked before the bike reaches 500 km of use.
Covers a full check-up, adjustments, and tune-up to keep your ride running smoothly.
Ensures your warranty stays valid and your bike performs at its best.

How it works:

The competitor’s bike must be the same brand, model, and specification.
Item must be new, in stock, and covered by the official Australian warranty.
Price must include GST and delivery (if applicable).
Excludes clearance sales, second-hand bikes, online marketplaces (e.g. eBay, Gumtree, Amazon).
Just show us proof of the lower price (link) and we’ll adjust your price on the spot.